the DigiTrust Group

Start a Remote Session

Following a notification email

  • Please respond to that email and let us know that you are connecting to a remote session.
  • The notification email contains the ticket number in the subject line. Enter this number in the form below.
  • OR

    Requesting a remote session

  • Please email us at and describe the reason for the remote session.
    If the remote session is urgent, please let us know.
  • Stand by for a response from the DigiTrust SOC.
    The response will include a ticket number starting with “TDG” in order to identify your session.

  • Once you receive confirmation to start the remote session:
  • Make sure you have Administrator priviliges on the computer.
  • Complete the following form and click to download the remote session application.
  • Run the application to connect the SOC team member and begin the remote session.

  • Contact Us

    All information contained in this report is confidential and proprietary information belonging solely to The DigiTrust Group, LLC.
    This document is client confidential, may contain restricted information from government and law enforcement sources and is intended for internal customer use only.
    The information contained herein is the property of The DigiTrust Group and may not be copied, used or disclosed in whole or in part, stored in a retrieval system or transmitted in any form or by any means (electronic, mechanical, reprographic, recording or otherwise) without the prior written permission of The DigiTrust Group.

    Copyright © 2018 The DigiTrust Group. All Rights Reserved